END OF SUPPORT POLICY

1. End of Support policy (WiZ devices)

2. End of Support policy (WiZ mobile applications)

3. Current support status WiZ devices and WiZ mobile applications

Please refer to section 3 for the current status of your WiZ device and the WiZ mobile application.

For purposes of this End of Support policy, “WiZ device” shall mean a WiZ product (either WiZ, Philips or third party branded that connects to the WiZ platform) with a two-way communication between the WiZ product and the WiZ system (either with a WiZ mobile application or with a WiZ mobile application and the WiZ cloud).

To the extent that the terms and conditions of this End of Support policy conflict with the limited warranty applicable to a WiZ device, the terms of this End of Support policy shall prevail.

From time to time, we may update this End of Support policy. If we do, we will publish the updated policy on our WiZ website.

1. END OF SUPPORT POLICY (WiZ DEVICES)

Important notice on software updates, online services and compatibility

The WiZ devices can receive software updates directly from Signify when connected with Internet access and used with the official WiZ mobile application.¹

Signify intends to provide your WiZ device with major platform feature software updates, if any, for a minimum of one (1) year from the date of your purchase from an authorized reseller (except in cases where the hardware is not compatible).

In addition, Signify intends to continue to support your WiZ device with required security, quality and interoperability updates as well as to maintain compatibility with our online services and the latest version of our WiZ mobile application for a minimum total of five (5) years from the date of your purchase from an authorized reseller.

After this date, Signify may choose to continue to provide software updates and/or compatibility with online services and/or our WiZ mobile applications for your WiZ device at its discretion. Should software updates and/or compatibility with online services and/or our WiZ mobile applications however be terminated, we recommend you upgrade to a new version of the product.

¹ Products installed via a Matter commissioner will also be able to receive updates.
 

2. END OF SUPPORT POLICY (WiZ MOBILE APPLICATIONS)

Important notice on updates and publication

In this End of Support policy:

  • Major Version Update means a version update that contains significant changes to the mobile application that impact the overall design, functionality or technical architecture of the application. An major version update will be indicated by an increase of the version number to the left of the first decimal point in the version number (eg. 1.y.z -> 2.y.z)
  • Minor Version Update means a version update that contains smaller or incremental changes to the functionality of the mobile application and might include bug fixes or security improvements. An minor version update will be indicated by an increase of the version number to the right of the first decimal point in the version number (eg. x.14.z -> x.15.z)
  • Hotfix Update means an update that contains no functional changes but might contain important bugfixes or security improvements. A hotfix version update will be indicated by an increase of the version number after the last decimal point (eg. x.y.235 -> x.y.236)

Signify intends to continue to support the WiZ mobile applications with Minor Version Updates and Hotfix Updates for a minimum total of three (3) years from the first release of the last Major Version Update.

Signify intends to continue to support a version of an mobile application with Minor Version Updates and Hotfix Updates and not retire such WiZ mobile application for a minimum total of one (1) year from launching a further Major Version Update of such WiZ mobile application. Updates for retired mobile applications will be discontinued and the mobile applications will no longer be available.
 

3. CURRENT SUPPORT STATUS WiZ DEVICES AND WiZ MOBILE APPLICATIONS

The following products are in active support:

All WiZ devices
All WiZ mobile applications